European Deliveries Policy

This policy outlines our approach to European deliveries following the changes resulting from Brexit. The UK left the EU single market and customs union at the end of 2020. Since then, UK trade with the EU has been governed by the Trade and Co-operation Agreement. While this allows tariff-free trade in goods between the UK and EU, certain trade barriers do exist.

Please read this policy carefully before placing an order on our website, By placing an order with us, you agree to the terms outlined in this policy.

European Delivery Zones

As a UK-based company, our European delivery zones now include EU member countries, as well as countries in the European Economic Area (EEA). Please note that certain remote areas or regions might be excluded from our standard delivery zones due to logistical constraints. Customers can check the list of available delivery countries during the checkout process on our website.

Shipping and Handling

We strive to provide efficient and timely shipping services for our European customers. Our shipping and handling charges are calculated based on the delivery address and the weight and dimensions of the ordered items. You can view the applicable shipping fees during the checkout process on our website.

Customs and Import Duties

Following the UK’s departure from the EU single market, customers within the EU and EEA may be subject to customs and import duties upon receipt of their orders. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees. To learn more about potential customs fees, we recommend contacting your local customs office before placing an order.


Delivery Times

We make every effort to ensure timely delivery of your orders. However, please be aware that Brexit-related changes may result in slightly longer delivery times due to customs processing.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track the progress of your delivery. Please note that tracking information might not be immediately available as it depends on the shipping carrier’s processing time.

Returns and Exchanges

Our standard returns and exchanges policy applies to European orders. If you wish to return or exchange an item, please review our Returns and Exchanges Policy on our website for detailed instructions and eligibility criteria.

Customer Support

Our customer support team is here to assist you with any inquiries or concerns regarding your European orders. You can reach out to us through the contact information provided on our website, and we’ll be happy to help.

Changes to Policy

Mendelssohn Pilot Supplies reserves the right to modify or update this European Deliveries Policy as needed. Any changes will be reflected on our website, and it’s your responsibility to review this policy periodically to stay informed.

Thank you for choosing Mendelssohn Pilot Supplies for your aviation needs. We appreciate your business and look forward to serving you!